Frequently Asked Questions
What’s included in a typical Crunchy Cravings hamper?
Each hamper is thoughtfully curated with a selection of our signature lavosh crackers,paired with gourmet cheeses, artisanal spreads, premium chocolates, and fine beverages — creating an indulgent experience for an
What makes Crunchy Cravings crackers different from others?
Our Lavosh crackers are handcrafted in small batches using only the finest ingredients. We blend traditional Middle Eastern techniques with premium flavors like Parmesan, Caramelised Onion, and Rosemary to deliver an exceptionally crisp, flavourful bite.
Do you offer bulk or wholesale discounts?
Yes, we do offer discounts for bulk orders or wholesale partnerships. Please contact us through our contact form for more information and pricing.
Are your hampers customisable?
Absolutely. We offer bespoke hamper options where you can select your preferred crackers, artisanal treats, and even include a personal message for an unforgettable gifting experience.
What is your return and refund policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Refunds are processed within 5–7 business days after we receive the returned item.
Do you offer gift cards?
Not at the moment!
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times will vary based on your location and will be calculated at checkout.
Do you have a physical store I can visit?
We are in local supermarkets as well as online!
Where do you deliver, and how long does shipping take?
We currently deliver across Australia, with international shipping available upon request. Orders are typically dispatched within 1–2 business days, and standard shipping usually takes 2–5 days depending on your loc
Can I change or cancel my order after placing it?
If your order hasn’t yet been dispatched, you can request a change or cancellation by contacting through our contact form. We’ll do our best to accommodate your request.
How can I contact customer service if I have an issue?
You can reach our customer service team by reaching out to us through our contact form.
Are your products eco-friendly or sustainably made?
Yes, sustainability is a key part of our mission. Our products are made using responsibly sourced materials, and we use recyclable packaging wherever possible.
What items are non-returnable or final sale?
Items marked as "final sale," personalised products, and used items are typically non-returnable. Check the product page or our returns policy for details.
What should I do if I received the wrong item?
We're so sorry! Please contact us right away with your order number, and we’ll fix it as quickly as possible.
Is it safe to shop on your website?
Absolutely. Our site uses secure encryption and trusted payment providers to ensure your data is protected.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or we made a mistake with your order.